JD Power Initial Quality Study: RAM at the top.
03-07-2024 20:56 - CAR NEWS
RAM has outperformed all other brands in the JD Power 2024 US Initial Quality Study SM (IQS), remaining the only pure-play truck brand to ever do so. The result joins an extraordinary series of IQS top rankings by RAM, which has ranked among the industry's top three brands four times in the past five years - a record that includes first place in 2021, the first success of a truck-exclusive brand in the history of the benchmark study. This year's performance is crowned by the Ram 1500's victory in the full-size light duty pickup segment and the Ram 2500/3500's third place in the heavy duty pickup segment.
"This recognition is particularly gratifying because our customers are extremely demanding," says Chris Feuell, CEO of the RAM brand. "To satisfy them in a way that sets us apart from all other brands in the industry is a testament to the limitless creativity of our designers and engineers, as well as the tireless dedication of our installers and dealers." These results are all the more meaningful because this year's study included new metrics to capture customer opinion.
"Stellantis brands have been ranked at the top of IQS for several years," said Bill Kendell, Senior Vice President-North America Customer Experience at Stellantis. "But achieving what RAM did in this year's study is clear evidence that our team can and will deliver on our organization's mission statement: Every Customer Counts, Every Journey Matters." Kendell added, "For us, this study marks a new beginning. We will leverage our past successes to create a better future for our customers."
About JD Power
JD Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. JD Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.
JD Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com .
"This recognition is particularly gratifying because our customers are extremely demanding," says Chris Feuell, CEO of the RAM brand. "To satisfy them in a way that sets us apart from all other brands in the industry is a testament to the limitless creativity of our designers and engineers, as well as the tireless dedication of our installers and dealers." These results are all the more meaningful because this year's study included new metrics to capture customer opinion.
"Stellantis brands have been ranked at the top of IQS for several years," said Bill Kendell, Senior Vice President-North America Customer Experience at Stellantis. "But achieving what RAM did in this year's study is clear evidence that our team can and will deliver on our organization's mission statement: Every Customer Counts, Every Journey Matters." Kendell added, "For us, this study marks a new beginning. We will leverage our past successes to create a better future for our customers."
About JD Power
JD Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. JD Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.
JD Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com .